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HORIZONTE DIGITAL GROUP · FAQ

Software, Marketing & Outsourcing FAQ

Practical answers to the questions businesses ask before building a product, growing a brand or adding people to their team. Horizonte Digital Group is based in North Macedonia, with locations in Tetovo and Skopje.

Software development

How much does a custom website or application cost?

The cost depends on features, design, integrations, data migration and ongoing support. A simple company website and a custom business application have different requirements. Send Horizonte your goals, essential features and budget range so we can discuss a relevant scope rather than a generic price.

How long does it take to build software?

Timing depends on the size of the product, technical complexity and how quickly content and feedback are available. Start by separating launch essentials from later improvements. Discuss milestones, dependencies and a realistic launch target before agreeing to a development schedule.

Do I need custom software or an existing platform?

An existing platform can work well for standard needs such as a straightforward online store. Custom software is worth considering when your workflows, integrations or customer experience need something the platform cannot reasonably provide. Compare setup, recurring fees, maintenance and flexibility before choosing.

Who owns the source code, and what happens after launch?

Source-code ownership, third-party licenses, hosting access and handover should be written into your agreement. After launch, software may need security updates, monitoring, bug fixes and new features. Horizonte offers maintenance and technical support; discuss the exact coverage and responsibilities for your project.

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Digital marketing & SEO

Should my business start with SEO or paid advertising?

SEO supports discovery through useful content and a technically accessible website. Paid advertising can reach a defined audience while a campaign is running. The right starting point depends on customer intent, your website, budget and how you handle inquiries. Both need measurement rather than promises of instant growth.

How long does SEO take, and can you guarantee first place on Google?

SEO is ongoing work, and results vary with competition, website condition and content quality. There is no dependable first-place guarantee. Track relevant search visibility, qualified visits and inquiries over time; avoid judging the work only by one keyword or expecting an immediate ranking change.

How much should I spend on digital marketing?

Separate the budget for strategy and creative work from advertising spend and any tools. Your goals, target market, sales cycle and available content influence what is practical. Begin with a focused scope and decide how results will be evaluated before increasing spending.

How do I know whether marketing is bringing real results?

Connect reporting to business goals: qualified inquiries, purchases, booked calls or another useful conversion. Reach and clicks provide context but do not prove revenue. Agree on tracking, attribution limitations and reporting definitions so the numbers help you decide what to continue or change.

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Branding & design

What is the difference between a logo and a brand identity?

A logo is one visual identifier. A brand identity also includes elements such as colors, typography, imagery and guidelines for consistent use. Branding connects those choices with your positioning and audience. Horizonte’s existing services include brand strategy, visual identity, logos and brand guidelines.

Should I refresh my brand or start a full rebrand?

A refresh can help when the positioning still fits but the visuals are inconsistent or dated. A full rebrand may be appropriate when the audience, offer or direction has changed. Review what customers already recognize and which business problem the change should solve.

What should I prepare before a branding or UI/UX project?

Bring your business goals, audience information, existing brand assets and examples of what works or does not. For UI/UX, include the tasks users need to complete and any existing screens. Define required deliverables, feedback responsibilities and accessibility needs before the design work is scoped.

Can one visual identity work across a website and social media?

Yes. Consistent colors, typography, imagery and messaging can connect your website, social profiles and printed materials. Each format still needs suitable layouts and readable text. Brand guidelines and reusable templates help keep the identity recognizable without making every piece look identical.

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Social media management

What does social media management include?

It can include channel planning, content creation, scheduling, account coordination and reporting. Community replies and paid campaigns should be discussed separately so responsibilities are clear. Horizonte lists social media management, copywriting, photography, video and advertising among its services; the exact package depends on your brief.

How often should a business post on Instagram, Facebook or LinkedIn?

There is no single posting frequency that fits every business. Choose a schedule your team can sustain with useful content, then review audience response and business outcomes. A relevant, consistent presence is more useful than filling a calendar with repetitive posts just to hit a number.

Do I need to be active on every social platform?

No. Prioritize the channels where your customers spend time and where your content can support a clear goal. A business targeting professionals may need a different approach from a local consumer brand. Start with a manageable set of channels and expand when there is a reason.

Will you need my password to manage business accounts?

Use the platform’s business permissions or role-based access where available rather than sharing personal passwords. Keep ownership of the accounts and enable two-factor authentication. Agree on publishing permissions, approval steps and who handles customer messages before granting access.

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Outsourcing & dedicated teams

What is the difference between project outsourcing and a dedicated team?

Project outsourcing centers on an agreed deliverable or scope. A dedicated team provides ongoing capacity aligned with your workflow, while staff augmentation adds individual specialists to an existing team. Choose based on how stable the requirements are, who manages the work and how long you need support.

Can I add one specialist instead of hiring a whole team?

Horizonte’s outsourcing offer includes individual specialists as well as dedicated teams. The roles listed include developers, UI/UX and graphic designers, sales specialists and customer support. Share the skills, responsibilities and expected availability you need so we can discuss a suitable arrangement.

Can outsourced people work with our existing tools and internal team?

The goal is to fit the people and responsibilities to your workflow. Before starting, discuss your communication tools, task ownership, working hours, system access and onboarding materials. Confirm the practical arrangements for the specific role instead of assuming every setup will work without preparation.

How should we handle confidential information with an outsourced team?

Define confidentiality, data access and security responsibilities in the agreement. Share only the access needed for the role and establish onboarding and offboarding steps. If your industry has specific requirements, explain them before work begins so the proposed arrangement can be assessed against those needs.

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Talent in North Macedonia

Why consider a team based in North Macedonia?

For European businesses, the location can make working-hour overlap and in-person collaboration easier. The right decision still depends on the actual people, skills and management approach. Horizonte is based in North Macedonia, with locations at SEEU University in Tetovo and Soravia Center in Skopje.

Can businesses outside North Macedonia work with Horizonte?

Horizonte’s services are intended for local and international businesses. Share your location, preferred working hours and project requirements when contacting us. Communication arrangements, language needs and delivery expectations should be agreed for the specific engagement.

How quickly can I get a developer, designer or support specialist?

Availability depends on the required skills, responsibilities and schedule. There is no universal start date for every role. Send a clear role brief and your preferred start date; discuss availability and onboarding before making commitments to your internal team or customers.

What should a good talent brief include?

Include the role, required skills, experience relevant to the work, responsibilities, working hours, language needs and budget expectations. Explain who manages the person and what a successful first month would look like. A specific brief makes it easier to assess fit and identify missing information.

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